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                                                                      ❗️COVID-19 Update❗️

At Alpine Holiday Homes, we seek to provide a safe environment for all tenants, members of the public and staff members. We are currently still operating, however due to the recent Level 4 Status put in place by the Government, we are only providing support to those needing accommodation to self-isolate for the duration of the lockdown or for essential service workers. With the fluid situation, this is being reviewed daily. We are following advice from the Ministry of Health and taking extra precautions to ensure that we are doing everything in our power to reduce the impact of COVID-19 and to provide a healthy and safe environment.

These are the current practices we have in place to minimise the risk of contamination:
- Our servicing team have been briefed extensively on the situation and have been advised of the most appropriate sanitising products and methods to use in our homes.
- All surfaces in our homes are sanitised prior to any of our guests entering the homes.
- New gloves are worn by all servicing and maintenance staff when entering each holiday home.
- All incoming guests are required to sign a Health Declaration Form prior to their arrival to assist us to determine whether they are high risk tenants.
- All surfaces in our office that come in contact with human hands are being sanitised regularly throughout the day.
- Finally, face to face interaction between staff and guests has been eliminated.

We hope that you find comfort in the knowledge that we are treating the situation seriously, and are taking the extra time and care necessary to help protect the health and safety of everyone involved with Alpine Holiday Homes.

Due to these extenuating circumstances we will be doing our very best to refund any cancelled bookings (less admin and credit card fees) that occur up until May 31st 2020. This will be reviewed regularly. However, we ask you to consider an alternate option. You can choose to defer your stay with us – and if you are not sure when you would like to come next time, we will Park your booking until you can decide when to come. This will be valid for 18 months and you can also change which house you choose. You will also be better off. We will credit your account with 10% of the rental value of your deposit payment.

If you have any further questions, please do not hesitate to contact us at our office on info@alpineholidayhomes.co.nz

Last updated 9:10am, Monday the 30th of March 2020. 



What do I need to bring?

The property will provide most things you would expect in a normal holiday home. However, you will definitely need to bring your own sheets, pillowcases, towels, food, tea, coffee and milk and personal items such as toilet paper and soap. If you feel you may need something in particular please bring it with you, just in case. Duvets, pillows and blankets are provided in all the homes, however, if you are someone who particularly feels the cold then we suggest you bring extra blankets just to be safe.



Can I hire linen instead of bringing it with me?

Yes - the following are the prices for linen hire:

King sheet sets
$12.00
Queen sheet sets
$10.00
Single sheet sets
$8.00
Bath towels
$3.00
Hand towels
$2.00
Face Cloths
$1.50

Tea, coffee, sugar, milk, soap and shampoo can be hired from Alpine Holiday Homes if needed.



What are the office hours?

The office is open seven days per week from 9am to 5pm with a late night on Friday, usually closing around 8pm (depending on the number of people still required to check in).



Where do I pick up the keys?

At all times keys need to be collected from our office at Shop 1, 30 Conical Hill Road, Hanmer Springs.



What if the office is closed when I need to collect my keys?

Even if it is after hours you should still come to our office. You will have instructions on your confirmation about our after hours collection box. The box will contain an envelope which has your name and the home you have booked, map of the village, AHH check in/out information and keys. Please note that by taking possession of these keys from the box you are agreeing to our terms and conditions of stay. This box is also monitored 24 hours by security cameras.



Is there more than one set of keys?

No, if you are with other people and need to go your own ways while staying at the home then please arrange with your group a mutual place to keep your keys. Be creative.



Do I have to clean?

Yes, a cleaning check list will be given to you when you pick up your keys, however if you choose to pay to have a cleaning service we can do this for you if arranged prior to your stay. 

Please note that you must book your cleaning service two weeks prior to your arrival date if you are staying during school holidays. 



Is there cleaning products in the home?

Yes. These are often situated in the laundry inside a bucket. Clean rags are also supplied.



Is firewood provided?

Yes



Is the gas bottle for the BBQ provided?

No. This is available for hire at the office for $7.00 per day. Your welcome to bring your own gas bottle from home if you wish - your fittings will need to be universal.




Can I check in earlier than 2pm?

No not really, however we can check for you but please don't be offended if we have to say no. In school holidays this is not possible.



Can I check out later than 11am?

No not really, however we can check for you but please don't be offended if we have to say no. In school holidays this is not possible.



What happens when it snows and the roads are closed?

Each snow event brings different circumstances and its unusual for state highways to be closed for long periods of time especially the southern routes to Hanmer. We keep a close eye on the AA website and have up to the hour information on road conditions, however if the road is closed we can either re book you for another time or refund you.


Can we put up a tent?

No sorry



Can we hook our campervan/caravan up to the house power?

No sorry



If the house I choose sleeps 6 can I bring extra people?

No, the owners of the homes have set them up for the amount of people they wish to have in their home. This is often based on seating options, home wares and facilities within the home. We do not count babies in portacots as extra.



Can you provide some information about what to do in Hanmer Springs?

Check out the following link   http://www.hanmersprings.co.nz. This has some great information about Hanmer Springs and the attractions we have to offer.